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Remote Not Calling in After Replacing Batteries

After the batteries in your remote units have been replaced, scan commands need to be sent for the remote units to resume call-in, otherwise they will not be picked up again by the Master unit and will instead go on a high power state. When in this state, battery power is consumed at a high rate and if not addressed will eventually lead to batteries being completely depleted.

It is critically important to follow steps outlined below immediately after changing remote batteries to ensure the batteries not completely depleted.

Follow the steps below to send scan commands to the master unit so it can find the remote unit(s):

Web Dashboard

  1. Login to your account
  2. Locate your bin with the master unit on the site map (there would be an M on it) and click on it
  3. Click on the ‘Find My Remotes’ button at the top of the page

Mobile App

  1. Login to your account
  2. Locate your bin labeled master and click on it
  3. Scroll to the bottom of the Summary page and click the ‘FIND MY REMOTES’ button

If you do not see the button after scrolling down, you would need to adjust the size of your zoom/text/display settings on your mobile phone.

If 3 days or more have elapsed since batteries were replaced without sending scans, the batteries are likely dead by now from the Bin-Sense remote units having entered a high-powered state in a boosted effort trying to communicate with the Bin-Sense master unit.

In that scenario it is advised to replace the batteries again and send scans using the steps listed above. Following this, if these steps are completed and you still do not see any new data from the bins after many hours, it would be advised to contact your Dealer to have a service technician visit your site and investigate the units further for any physical hardware issues.

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