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Terms of Service

Welcome to IntraGrain!

Thank you for using our products and services. These Services are provided for your use by us, IntraGrain Technologies Inc., but it is likely that you purchased certain equipment from someone else. This might be a retailer, distributor, or partner of IntraGrain. If you have any questions about the equipment you purchased please contact them first because they are in a better position to help you with most concerns.

Terms and Conditions

By using our Services, you are agreeing to these terms so please read them carefully. Our Services are constantly evolving and we will provide new terms available alongside the updates that will become part of our agreement with you.

Using our Services

The rights you grant in this license are limited to the purposes of operating, performing and improving our Services. The license granted in this paragraph continues even if you unsubscribe from our Services or they are terminated.

Our Services allow you to upload, submit, store, send or receive content and you retain ownership of any intellectual property rights that you hold on any content. What belongs to you remains yours. When you transfer content through our Services, you are giving IntraGrain, and those we work with, a worldwide license to use, host, store, reproduce, modify, and create derivative works from your content, such as by-products from changes to help your content work better with our Services.

Some of our Services may allow you to remove your content and we cannot guarantee that we will retain any of this information. If you are concerned about how we keep and store your content, please review our Privacy Policy.

The Privacy Policy is incorporated into these Terms of Service by reference.

If you are using our Services on behalf of a corporation or other non-human entity, your agreement to these terms are also binding on that entity.

Things You Cannot Do

You are not allowed to hack, decompile, change, reconstruct, or change our Services. This includes our website, any software we develop, and any hardware we produce. By using our Services, you are agreeing to leave all our stuff alone, and only use it in the way that we intended you to use it. You are also not allowed to create any software or product that interacts with our Services, or does basically the same thing our Services do. Do not use any of our Services in any illegal way or in ways that might be interpreted as offensive, immoral. We also do not want you using any of our trademarks, logos, or the things that we create in a way that someone else might think that you are IntraGrain. Finally, while you can use our Services for your own personal commercial purposes, you cannot sell our Services or otherwise profit independently from our Services.

Your Account

To use our Services, you need an account with a unique username and password. Make sure you keep your password safe as we are not responsible for stolen usernames or passwords. If you suspect that someone has stolen your account or otherwise has gained unlawful access to the Services using your account information, you agree to tell us as soon as reasonably possible.

Our agreement to provide Services is with you and any non-human entity that you are using the services on behalf of. By using the Services and maintaining an account, you agree not to let anyone who is not bound by this agreement to use that account.

Service Fees

In providing the Services to you, we will charge you certain fees. The amount of these fees were provided to you by a retailer or distributor when you first purchased one of our products and they need to be paid no later than the 30th day in the month that you sign up for the Services. These fees do not include any amounts associated with the purchase of the equipment that is required to use our Services. We can change the fees that we charge you, but will provide you with reasonable notice prior to doing so. Unless you tell us otherwise, we will automatically renew your subscription to the Services at the end of the current term, and your obligation to pay any Services fees will continue indefinitely, so long as the Services are being provided and you can access them.

You may pay by cheque, direct bank transfer, or other payment methods we may accept. At any time, we may stop accepting payment from any method previously accepted, or start accepting new methods of payments.

If you do not pay the fees as due, we have the right to stop providing you with the Services.

You must have the authority to use any billing methods you provide. Sometimes we may use third party payment processors to process the fees associated with our account. This is something that you agree to as part of these terms and conditions.

We will provide you with a either a digital billing summary that you can review, save, and print as you wish, or a hardcopy in the mail. If there are any discrepancies, or you think that we billed you in error, you need to contact us within 90 days of the date of billing. After 90 days, we will not give you a refund. If you do contact us within 90 days, and we have made a mistake, then we will correct the account.

We send all invoices and expect all payments within Canada to be made in Canadian currency. All other countries are considered to be in United States currency and paid to reflect USD exchange rates. Any exchange rate charges are your responsibility.

All the prices that we quote or display from time to time do not include taxes. You are responsible for any taxes that you are required to pay, or that we need to collect from you.

Modifying or Terminating our Services

We are constantly updating and modifying and improving our Services to give you a better experience. We may add or remove certain functionalities related to our Services. We may suspend or stop a service all together.

You can stop using our Services at any time. IntraGrain may also stop providing Services to you at any time, or add or create new limits on the Services that we provide to you.

We understand your content is important to you. If we suspend or otherwise cancel a Service, we will give you reasonable notice, where practicable, so you have a chance to retrieve and store that content elsewhere.

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and it is our hope these Services will make your operations better. However, there are certain things that we do not promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER INTRAGRAIN NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DO NOT MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES ‘AS IS.’

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

WE DO NOT GUARANTEE THE ACCURACY OR TIMELINESS OF INFORMATION AND/OR DATA AVAILABLE OR ACCESSIBLE THROUGH USE OF THE SERVICES NOR THAT THE SERVICES MAY BE PROVIDED WITHOUT INTERRUPTION OR ERROR FREE. WE DO NOT WARRANT THAT WE WILL BE ABLE TO CORRECT ALL REPORTED DEFECTS IN THE SERVICES. WE DO NOT GUARANTEE THAT THE SERVICES AND ACCESS TO YOUR ACCOUNT WILL ALWAYS FUNCTION WITHOUT DISRUPTIONS OR DELAY. SINCE THE SERVICES MAY OR WILL BE FACILITATED AND/OR TRANSMITTED THROUGH PUBLIC INTERNET LINES, COMMUNICATIONS NETWORKS AND PUBLIC AND/OR PRIVATE SWITCHED TELEPHONY NETWORK(S) (AS THE CASE MAY BE), YOU UNDERSTAND THAT THERE MAY BE SERVICE DISRUPTIONS OR OUTAGES.

THERE IS NO WARRANTY ON ANY SOFTWARE PRODUCTS LICENSED TO YOU AS PART OF THE PROVIDED SERVICES.

WE ARE NOT RESPONSIBLE FOR ANY LOSS OF BUSINESS, USE OR DATA, INTERRUPTION OF BUSINESS, LOST PROFITS OR GOODWILL, OR OTHER KIND OF INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR OF ANY LIMITED REMEDY. THIS EXCLUSION INCLUDES ANY LIABILITY THAT MAY ARISE OUT OF THIRD PARTY CLAIMS AGAINST USER OR INTRAGRAIN.

IntraGrain does provide a limited warranty for the physical equipment that you purchased from one of our authorized distributors or dealers for a period of 12 months from the date of purchase. This warranty is limited only to those manufacturing defects that were caused, or allowed to occur because of us. If the product you purchased was damaged in transport, by a natural disaster, through some means that was not caused by us, by you, by an improper installation, by the environment in which the product was used, by misuse, by use for a purpose for which the equipment was not designed, by improper maintenance, or by abuse or improper handling, then we are not responsible.

If you have a valid warranty claim, please notify us immediately. If we do not receive notification that you have a warranty claim before the warranty period expires, we will not be obligated to provide any warranty services to you. When we determine that you have a valid warranty claim, we will determine the best way to fix the problem, we might repair the product, or, just give you a new one but, that decision is ours. Any repaired or replaced products have a warranty period of the original term or 90 days, whichever is longer.

If, for some reason, you do have a claim against us, our liability is limited to the amount that we charged and collected from you in the 12 months prior to the date on which the claim arose, regardless of why or how the claim arose, including negligence and gross negligence.

Applicable Law

You agree that these terms, and any contract that we enter into shall be governed by the laws of Saskatchewan and those applicable laws of the Dominion of Canada. This extends to the location at which any agreement between us and you is formed. Since we are operating in Saskatchewan, you agree you entered into all of the agreements that you have with us within Saskatchewan, regardless of where you are actually residing within the Universe.

Additional Terms

From time to time the law might require us to do certain things and we are going to comply with those requirements. If the laws change requiring an update to the Services, then we are going to make those changes.

To the extent possible, we will protect your private information and content. However, if required by law, we will do what is required of us.

If you do something that you should not have and we choose not to do anything to stop you, that does not mean that we are waiving any right to act in the future. We just are not doing anything about it right now.

Acknowledgement

By clicking “I Accept” you acknowledge that you have read this agreement, understand it, and have the opportunity to speak with a lawyer that does not represent IntraGrain prior to agreeing to it. In consideration of us providing the Services to you, you agree to these Terms of Service. If you do not agree, click ‘Decline’ and you will not be able to access the Services.