No Communication to Remote Units

Possible Cause 1 Remote units are outside wireless range. Suggested Solution Ensure Remote units are within 500 meters or 1600 feet of the Automation Hub and have clear line-of-sight. Possible Cause 2 Primary antenna connection is loose. Suggested Solution Ensure the primary (external) antenna connection on the bottom of the Automation Hub is tight and […]

Bin-Sense Plus Unable to Connect to Servers

Possible Cause 1 Outside cellular coverage range. Suggestion Solution Move the Automation Hub to a location with better cellular coverage or clearer line of site to the nearest cell tower. Possible Cause 2 Cellular antenna is disconnected from circuit board. Suggestion Solution Ensure the cellular antenna is securely snapped onto J3 on the modem circuit […]